At Aura Sphre, we strive to ensure that your orders are delivered promptly and securely. We’ve partnered with Shiprocket to provide reliable shipping solutions across India.
Order Processing:
- Orders are processed and dispatched within 1-2 business days after confirmation.
- You will receive an email or SMS with your tracking number once your order has been dispatched.
Shipping Times:
- Standard Shipping: Typically takes 3-7 business days depending on your location.
- Delivery times may vary based on your pincode, remote locations, or any unforeseen circumstances.
Shipping Charges:
- We offer free shipping on all orders over ₹599.
- For orders under ₹500, a flat shipping rate of ₹70 applies.
Tracking Your Order:
- Once your order has been dispatched, you can track its status using the tracking number provided in your shipping confirmation email or SMS. You can use Shiprocket's tracking page or track it directly via the website.
Shipping Locations:
- We currently ship all over India. If you are located in a remote area, shipping may take slightly longer.
International Shipping:
- We currently do not offer international shipping. Stay tuned for future updates as we expand!
Delays:
- While we aim to deliver within the estimated timeframe, there may be delays due to weather conditions, natural calamities, strikes, or other unforeseen issues.
- If your order is delayed beyond the estimated time, feel free to contact us at [support@aurasphre.com or 8955308285] for updates.
Damaged or Lost Packages:
If your package is lost in transit or arrives damaged, please reach out to us within 48 hours of delivery at support@aurasphre.com with your order number and photos of the package.
We will work with Shiprocket and our courier partners to resolve the issue promptly.
Return Shipping:
- For returns, customers are responsible for the return shipping costs unless the item is defective or incorrect. Details on return shipping can be found in our [Return Policy].